Facebook's massive outage was the result of a server configuration change

Galtero Lara
Марта 14, 2019

Some of Facebook, Instagram and WhatsApp's more than 2 billion users were unable to access the online services from Wednesday until Thursday afternoon as the social network and its sister apps suffered a prolonged outage. The company said it has fixed the glitch.

After staying tight-lipped on the cause of the outage for almost 24 hours, Facebook early Thursday afternoon blamed it on a "server configuration change that triggered a cascading series of issues". Facebook said it was working to resolve the issue but didn't announce the fix until Thursday.

Facebook also said that the crash was not due to a DDoS attack - in which hackers overwhelm a website's servers with fake traffic and cause it to crash. Reuters was not immediately able to verify those claims and the company declined to comment beyond the statement on resumption of services. "As a result, many people had difficulty accessing our apps and services", a Facebook spokesperson said Thursday. The largest outages for Instagram were reported in the greater NY area and around Los Angeles and Toronto, according to the Downdetector.com outage map. It also affected people on the West Coast, including in Portland.

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Shares of Facebook were down more than 1.5 percent Thursday morning.

In Washington, campaigners who have long called for the break-up of Facebook said the outage showed how the concentration of ownership of tech platforms is "dangerous" for consumers.

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