Barclays resolves online banking glitch

Galtero Lara
Setiembre 22, 2018

Customers started reporting problems at around 5am on Friday and a statement issued later that morning by the bank said the issues had been resolved.

Royal Bank of Scotland (RBS.L) apologized for outages that hit its online and mobile banking services on Friday, the latest in a string of such failings at British banks which have drawn criticism from customers and lawmakers.

The bank emphasised that it was an "access issue" and there is no evidence that customer data was compromised.

In a statement, RBS said: "We are aware that customers are now experiencing issues logging into their online and mobile banking accounts".

Barclays customers across the North West would have received a message this morning when attempting to access services saying: "Sorry - Barclays Online Banking is now unavailable".

A spokeswoman for Barclays said they were working to fix the problems.

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The latest disruption came just a day after Barclays customers were left struggling to log in.

The bank also acknowledged that services in their branches were intermittent.

Meanwhile Julia from London told the BBC: "The systems have also gone down inside branches with no transactions possible". The manager was trying to placate customers and couldn't advise when they would be back online.

Earlier this year TSB's huge IT meltdown led to weeks of pain for customers and the eventual resignation of chief executive Paul Pester.

The RBS banking group has almost eight million customers who use mobile and online banking.

Meanwhile customers of online challenger bank Cashplus - which targets people with poor credit histories - were unable to access their accounts, make cash withdrawals, or make or receive payments earlier this week.

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