Mike Ashley closes House of Fraser website in bitter payments dispute

Galtero Lara
Agosto 19, 2018

Sports Direct is adamant however that it will not honour debts owed to supplier from before last Friday, when it assumed ownership of the business.

This will be good news for the employees of House of Fraser, as it looks likely that most - if not all - of their jobs will saved.

However, access to both warehouses remained closed on Thursday as the dispute remained unresolved and House of Fraser was forced to cancel all the orders.

The announcement that online orders have been cancelled "has caused anger among customers", says the BBC.

On social media, House of Fraser said the reason for the site closure is due to delays with deliveries.

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They're advising people who have these to post them to head office, although it hasn't been confirmed whether refunds will be issued.

"All customers affected will receive an email in the next couple of days".

Sports Direct has cancelled all of House of Fraser's online orders after a dispute with its new department store arm's warehouse operator, while some fashion suppliers have removed stock as payment wrangles continue. The logistics firm operates two warehouses, in Wellingborough, Northamptonshire, and Milton Keynes, Buckinghamshire, that handle all House of Fraser's deliveries to customers as well as to stores.

"I made an order on Sunday and still haven't received my order", said one person on Twitter. "If not can I have my money back so I can shop somewhere else".

Earlier this week, after Ashley said he planned to keep as many stores open "as possible", analyst Jonathan Pritchard at Peel Hunt said Sports Direct was refusing to engage with City analysts over the "fascinating" deal. Yes a week ago for my daughters birthday. A message on the site read: "We're now working hard to make some improvements to the website". Not [one] email concerning delivery or info and now order cancelled and you say email in a few days!

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