Amazon could ban you for too many returns

Galtero Lara
May 26, 2018

"We have noticed multiple returns from your account in the past 12 months".

The company wouldn't tell us how many customers it's banned, nor would they give us examples.

Although Amazon hasn't disclosed how many people have been subjected to this ban so far, one former "policy enforcement investigator" for the company told the Journal that people who cause "a lot of headaches for Amazon", are likely to have their accounts terminated.

"Please learn more about our return policies in the Returns, Refunds and Title section of the Conditions of Use, available at the bottom of all Amazon.com pages".

"We want everyone to be able to use Amazon, but there are rare occasions where someone abuses our service over an extended period of time", an Amazon spokesman said in a statement to the Journal.

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"I didn't get any warning", NY actuary Shira Golan told the outlet after her account was permanently terminated earlier this month because she reported an "unusual" number of issues with her orders.

Dozens of people have taken to Twitter and Facebook to complain about Amazon closing their accounts without warning or an explanation, according to the Journal. It was only after he directly emailed Amazon CEO Jeff Bezos that another Amazon employee replied and agreed to reactive his Amazon account. "We never take these decisions lightly, but with over 300 million customers around the world, we take action when appropriate". Well the usually customer-friendly Amazon is now doing the same.

Included was 550 total purchases where only 43 were returned - which is less than 10percent. Amazon did not comment on how many customers have been banned for excessive returns. He also mentioned that all the dubious activities are being flagged by a computer algorithm and then those accounts are reviewed manually.

One customer tweeted a screenshot of an email from Amazon asking her to explain why she returned her orders.

'If your behavior is consistently outside the norm, you're not really the kind of customer they want, ' said James Thomson, a former senior manager at Amazon.

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