Samsung S7 and S7 Edge facing issue over Oreo update

Federico Mansilla
May 17, 2018

Samsung Galaxy S7 and Galaxy S7 Edge had started receiving their Android 8.0 Oreo updates a couple of weeks ago, but Samsung is now pausing the rollout as some users are experiencing random reboots. On the other hand, the Galaxy S7 Edge 32GB variant is now available for around Rs.35,000 online. Due to that, Samsung has made a decision to press pause on the Android Oreo rollout, as noted by moderators on Samsung's forums, spotted by Android Police. According to the reports, many Galaxy S7 owners have reported that the new update comes with some problems.

Samsung states, "Following a limited number of cases where Galaxy S7 devices have rebooted unexpectedly with the Android 8.0 Oreo, we have temporarily stopped the rollout of the update". People in the Samsung forums are reporting that the reboots happen in the middle of the update and get stuck during the boot-up process. "We are investigating the issue internally to ensure that the impact on the affected devices is minimized and the rollout of the update can resume as quickly as possible", Samsung blog post reads.

If you have already received the Android Oreo update and are experiencing reboots, Samsung recommends a visit to a local Samsung Support Center. While it can not be guaranteed, we will do our best to try to restore your data. However, be warned that performing a factory data reset in recovery mode will erase all your data stored on the phone.

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Turn off device pressing Power +Volume Down keys.

The Android logo and "no command" will appear, release the buttons and wait for the "Android Recovery" screen to appear. And if none of these work, you can contact Samsung support to set up a fix, but all of your data stored on your smartphone will be lost.

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